Refund Policy

Last updated: August 2, 2026

Because Secret Dog Diary is a personalized digital product delivered immediately, purchases are generally final once the complete diary has been generated.

Free rewrite first

If the diary does not sound like your dog, use your included free rewrite before requesting a refund.

When we may refund

We may issue a refund if technical issues prevented delivery of your diary, or in other cases at our discretion. Contact us within 14 days of purchase.

How to request help

Use the Contact page and include the email used at checkout and your dog’s name.